Ford Library Searchable FAQ

Do I need to use the Fuqua VPN to access a Library database?

1553 views Last updated on Apr 17, 2020 Databases Tech Help

In most cases, no. A Duke or Fuqua VPN client connection may be needed to access a resource that is experiencing problems with our proxy server IP authentication. Please see these related questions for additional information:

How do I activate my VPN connection?

What do I do if I have a VPN connection turned on and I still can't connect to the desired database?

Should I use my Duke NetID and password on the login page of a database site?

1469 views Last updated on Jul 02, 2015 Databases Tech Help

No. Your Duke NetID and password should only be entered on a Duke Net ID login screen - this screen, so don't enter them if you arrive at a login page on the database website itself. If this happens, contact us at reference-librarians@fuqua.duke.edu.

What do I do if I can't connect to a database, or get an error message?

1372 views Last updated on Jul 27, 2015 Databases Tech Help

Please let us know about your problem via eMail or visit our Database Help page. Please include the following in your message:

1. Your location (on-campus or off-campus?)
2. The name of the database
3. The name of the web browser you're using (Firefox, MSIE, Opera...)
4. A screenshot of any error message you receive

Be as complete as possible in describing the problem. Giving us as much detail as possible in your first message may help us solve your problem more efficiently.

Do I need a separate password to use a web research database?

1289 views Last updated on Dec 14, 2015 Databases Tech Help

As long as you connect from our database page, your connection to most databases is routed through the Duke Libraries Proxy Server. The proxy server will prompt you for your Duke Net ID and password and then connect you to the database without the need for any additional login.

Do I need a library card to use the Ford Library?

1023 views Last updated on Apr 28, 2020 About Us

Any current Duke student, faculty or staff member can use their Duke ID card to check out materials from Ford Library. Current students, staff, and faculty from NC State, UNC-CH, and NCCU may use their official university ID cards to check out materials. 1st time borrowers from these schools should visit the Library during business hours so that their information can be entered into the Library Circulation System. Fuqua alumni can access library items for up to 1 year after graduation free of charge. This must be added manually so Fuqua alums must visit the library during business hours for their accounts to be updated to Fuqua alumni status. After 1 year post graduation there may be fees involved in continued borrowing. Ask for details at the Ford Library Circulation Desk.

Who can borrow a downloadable audiobook and for how long?

1000 views Last updated on Jul 29, 2015 Audiobooks

Anyone with a Duke NetID can borrow from Duke's OverDrive collection. Titles automatically expire after 21 days.

How do I borrow a Kindle?

976 views Last updated on Jul 30, 2015 Kindle

You can request a Kindle by asking at the Ford Library circulation desk, or you can place a request to borrow one through the catalog. Ford Kindles may only be picked up or returned to the Ford Library circulation desk.

Who do I contact if I need tech support help with a library Kindle?

950 views Last updated on Jul 02, 2015 Kindle

Email us at library-ebooks@fuqua.duke.edu or call 919-660-7875.

Are there late fees for online audiobook or eBook titles?

909 views Last updated on Jul 13, 2015 E-Books Audiobooks

No. There are no overdue fines or late fees because OverDrive audiobook and eBook titles automatically expire from your account at the end of the lending period.

What Library databases and services are available to Fuqua alumni?

903 views Last updated on Apr 28, 2020 Alumni Resources

View a list of databases available to alumni here on our web site. A list of library services and material loan periods can be found here.

Is there a limit to how many OverDrive titles I can check out at one time?

898 views Last updated on Jul 29, 2015 E-Books Audiobooks

Yes. You can check out up to 3 OverDrive eBooks or audiobooks at one time.

How do I borrow a downloadable audiobook?

891 views Last updated on Jul 29, 2015 Audiobooks

Visit the Duke OverDrive website, browse the available titles, and check them out using your Duke NetID.

I downloaded an .ODM file. Is this the audiobook?

889 views Last updated on Jul 02, 2015 Tech Help Audiobooks

The .ODM file is not the audiobook; it is a file that should prompt a download of the audiobook file. Once you have downloaded the OverDrive Media Console to your computer, right click on the .ODM file and select Open with OverDrive Media Console. This should prompt OverDrive to open, and your audiobook to download. If you are still having trouble, contact us via Ask a Librarian.

Search Our FAQ

Do I need to use the Fuqua VPN to access a Library database?

Should I use my Duke NetID and password on the login page of a database site?

What do I do if I can't connect to a database, or get an error message?

Do I need a separate password to use a web research database?

Do I need a library card to use the Ford Library?

Who can borrow a downloadable audiobook and for how long?

How do I borrow a Kindle?

Who do I contact if I need tech support help with a library Kindle?

Are there late fees for online audiobook or eBook titles?

What Library databases and services are available to Fuqua alumni?

Is there a limit to how many OverDrive titles I can check out at one time?

How do I borrow a downloadable audiobook?

I downloaded an .ODM file. Is this the audiobook?

A downloadable audiobook title I want is checked out, can I place a hold?

Can I request that Duke purchase a new OverDrive audiobook title?

Who can borrow a library Kindle and for how long?

Can I download other e-books onto a Ford Library Kindle?

What are Ford Library's hours of operation?

Who do I contact if I need tech support help for a downloadable audiobook?

An eBook I want to borrow is checked out. Can I place a hold on it?

Ask us by e-mail