Ford Library Searchable FAQ

Should I use my Duke NetID and password on the login page of a database site?

521 views Last updated on Jul 02, 2015 Databases Tech Help

No. Your Duke NetID and password should only be entered on a Duke Net ID login screen - this screen, so don't enter them if you arrive at a login page on the database website itself. If this happens, contact us at reference-librarians@fuqua.duke.edu.

Do I need to use the Fuqua VPN to access a Library database?

519 views Last updated on Jul 27, 2015 Databases Tech Help

In most cases, no. A Duke or Fuqua VPN client connection may be needed to access a resource that is experiencing problems with our proxy server IP authentication.

Do I need a separate password to use a web research database?

422 views Last updated on Dec 14, 2015 Databases Tech Help

As long as you connect from our database page, your connection to most databases is routed through the Duke Libraries Proxy Server. The proxy server will prompt you for your Duke Net ID and password and then connect you to the database without the need for any additional login.

What do I do if I can't connect to a database, or get an error message?

421 views Last updated on Jul 27, 2015 Databases Tech Help

Please let us know about your problem via eMail or visit our Database Help page. Please include the following in your message:

1. Your location (on-campus or off-campus?)
2. The name of the database
3. The name of the web browser you're using (Firefox, MSIE, Opera...)
4. A screenshot of any error message you receive

Be as complete as possible in describing the problem. Giving us as much detail as possible in your first message may help us solve your problem more efficiently.

How do I borrow a Kindle?

356 views Last updated on Jul 30, 2015 Kindle

You can request a Kindle by asking at the Ford Library circulation desk, or you can place a request to borrow one through the catalog. Ford Kindles may only be picked up or returned to the Ford Library circulation desk.

Who can borrow a downloadable audiobook and for how long?

344 views Last updated on Jul 29, 2015 Audiobooks

Anyone with a Duke NetID can borrow from Duke's OverDrive collection. Titles automatically expire after 21 days.

Are there late fees for online audiobook or eBook titles?

326 views Last updated on Jul 13, 2015 E-Books Audiobooks

No. There are no overdue fines or late fees because OverDrive audiobook and eBook titles automatically expire from your account at the end of the lending period.

Do I need a library card to use the Ford Library?

316 views Last updated on Jul 12, 2017 About Us Alumni Resources

Any current Duke student, faculty or staff member can use their Duke ID card to check out materials from Ford Library. Current students, staff, and faculty from NC State, UNC-CH, and NCCU may use their official university ID cards to check out materials. 1st time borrowers from these schools should visit the Library during business hours so that their information can be entered into the Library Circulation System. Fuqua alumni can access library items for up to 1 year after graduation free of charge. This must be added manually so Fuqua alums must visit the library during business hours for their accounts to be updated to Fuqua alumni status. After 1 year post graduation there may be fees involved in continued borrowing. Ask for details at the Ford Library Circulation Desk.

Who do I contact if I need tech support help with a library Kindle?

316 views Last updated on Jul 02, 2015 Kindle

Email us at library-ebooks@fuqua.duke.edu or call 919-660-7875.

Can I request that Duke purchase a new OverDrive audiobook title?

290 views Last updated on Aug 12, 2015 Audiobooks

Yes. Please email title purchase requests to reference-librarians@fuqua.duke.edu.

What Library databases and services are available to Fuqua alumni?

283 views Last updated on Jul 02, 2015 Alumni Resources

Two groups of databases are available to Fuqua Alumni. Life-Long Learning-focused databases and Work-focused databases are listed on the Fuqua Alumni site. Library services for alumni are also on that site.

Is there a limit to how many OverDrive titles I can check out at one time?

282 views Last updated on Jul 29, 2015 E-Books Audiobooks

Yes. You can check out up to 3 OverDrive eBooks or audiobooks at one time.

I downloaded an .ODM file. Is this the audiobook?

277 views Last updated on Jul 02, 2015 Tech Help Audiobooks

The .ODM file is not the audiobook; it is a file that should prompt a download of the audiobook file. Once you have downloaded the OverDrive Media Console to your computer, right click on the .ODM file and select Open with OverDrive Media Console. This should prompt OverDrive to open, and your audiobook to download. If you are still having trouble, contact us via Ask a Librarian.

Search Our FAQ

Should I use my Duke NetID and password on the login page of a database site?

Do I need to use the Fuqua VPN to access a Library database?

Do I need a separate password to use a web research database?

What do I do if I can't connect to a database, or get an error message?

How do I borrow a Kindle?

Who can borrow a downloadable audiobook and for how long?

Are there late fees for online audiobook or eBook titles?

Do I need a library card to use the Ford Library?

Who do I contact if I need tech support help with a library Kindle?

Can I request that Duke purchase a new OverDrive audiobook title?

What Library databases and services are available to Fuqua alumni?

Is there a limit to how many OverDrive titles I can check out at one time?

I downloaded an .ODM file. Is this the audiobook?

How do I borrow a downloadable audiobook?

Who can borrow a library Kindle and for how long?

What are Ford Library's hours of operation?

Can I download other e-books onto a Ford Library Kindle?

An eBook I want to borrow is checked out. Can I place a hold on it?

A downloadable audiobook title I want is checked out, can I place a hold?

Who do I contact if I need tech support help for a downloadable audiobook?

Ask us by e-mail