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Should I use my Duke NetID and password on the login page of a database site?

620 views   Last updated on Jul 02, 2015    Databases Tech Help

No. Your Duke NetID and password should only be entered on a Duke Net ID login screen -  this screen, so don't enter them if you arrive at a login page on the database website itself. If this happens, contact us at reference-librarians@fuqua.duke.edu.

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Do I need to use the Fuqua VPN to access a Library database?

612 views   Last updated on Jul 27, 2015    Databases Tech Help

In most cases, no. A Duke or Fuqua VPN client connection may be needed to access a resource that is experiencing problems with our proxy server IP authentication.
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Do I need a separate password to use a web research database?

510 views   Last updated on Dec 14, 2015    Databases Tech Help

As long as you connect from our database page, your connection to most databases is routed through the Duke Libraries Proxy Server. The proxy server will prompt you for your Duke Net ID and password and then connect you to the database without the need for any additional login.

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What do I do if I can't connect to a database, or get an error message?

497 views   Last updated on Jul 27, 2015    Databases Tech Help

Please let us know about your problem via eMail or visit our Database Help page. Please include the following in your message:

1. Your location (on-campus or off-campus?)
2. The name of the database
3. The name of the web browser you're using (Firefox, MSIE, Opera...)
4. A screenshot of any error message you receive

Be as complete as possible in describing the problem. Giving us as much detail as possible in your first message may help us solve your problem more efficiently.
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How do I borrow a Kindle?

410 views   Last updated on Jul 30, 2015    Kindle

You can request a Kindle by asking at the Ford Library circulation desk, or you can place a request to borrow one through the catalog. Ford Kindles may only be picked up or returned to the Ford Library circulation desk.
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Who can borrow a downloadable audiobook and for how long?

394 views   Last updated on Jul 29, 2015    Audiobooks

Anyone with a Duke NetID can borrow from Duke's OverDrive collection. Titles automatically expire after 21 days.
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Do I need a library card to use the Ford Library?

384 views   Last updated on Jul 12, 2017    Alumni Resources About Us

Any current Duke student, faculty or staff member can use their Duke ID card to check out materials from Ford Library. Current students, staff, and faculty from NC State, UNC-CH, and NCCU may use their official university ID cards to check out materials. 1st time borrowers from these schools should visit the Library during business hours so that their information can be entered into the Library Circulation System.  Fuqua alumni can access library items for up to 1 year after graduation free of charge. This must be added manually so Fuqua alums must visit the library during business hours for their accounts to be updated to Fuqua alumni status. After 1 year post graduation there may be fees involved in continued borrowing. Ask for details at the Ford Library Circulation Desk.
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Are there late fees for online audiobook or eBook titles?

372 views   Last updated on Jul 13, 2015    Audiobooks E-Books

No. There are no overdue fines or late fees because OverDrive audiobook and eBook titles automatically expire from your account at the end of the lending period.
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Who do I contact if I need tech support help with a library Kindle?

361 views   Last updated on Jul 02, 2015    Kindle

Email us at library-ebooks@fuqua.duke.edu or call 919-660-7875.
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What Library databases and services are available to Fuqua alumni?

334 views   Last updated on Jul 02, 2015    Alumni Resources

Two groups of databases are available to Fuqua Alumni. Life-Long Learning-focused databases and Work-focused databases are listed on the Fuqua Alumni site. Library services for alumni are also on that site.

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Can I request that Duke purchase a new OverDrive audiobook title?

329 views   Last updated on Aug 12, 2015    Audiobooks

Yes. Please email title purchase requests to reference-librarians@fuqua.duke.edu.
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Is there a limit to how many OverDrive titles I can check out at one time?

329 views   Last updated on Jul 29, 2015    Audiobooks E-Books

Yes. You can check out up to 3 OverDrive eBooks or audiobooks at one time.
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I downloaded an .ODM file. Is this the audiobook?

325 views   Last updated on Jul 02, 2015    Audiobooks Tech Help

The .ODM file is not the audiobook; it is a file that should prompt a download of the audiobook file. Once you have downloaded the OverDrive Media Console to your computer, right click on the .ODM file and select Open with  OverDrive Media Console. This should prompt OverDrive to open, and your audiobook to download. If you are still having trouble, contact us via Ask a Librarian.
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How do I borrow a downloadable audiobook?

313 views   Last updated on Jul 29, 2015    Audiobooks

Visit the Duke OverDrive website, browse the available titles, and check them out using your Duke NetID.
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Who can borrow a library Kindle and for how long?

311 views   Last updated on Jul 02, 2015    Kindle

The Ford Library Kindles can be checked out for four weeks to any current Duke student, staff or faculty member. They may be picked up and returned only at Ford Library.

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What are Ford Library's hours of operation?

282 views   Last updated on Jul 02, 2015    About Us

View a calendar showing Ford Library's hours.
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Can I download other e-books onto a Ford Library Kindle?

274 views   Last updated on Jul 30, 2015    Kindle

No. Ford Library Kindles can only host e-books purchased by Library staff from the Amazon Kindle Store. If you have a suggestion for a Kindle title, email us at reference-librarians@fuqua.duke.edu.
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An eBook I want to borrow is checked out. Can I place a hold on it?

270 views   Last updated on Jul 13, 2015    E-Books

Yes.  You may place a hold request on 3 total OverDrive eBooks or audiobooks. Follow the directions on the book's details page to place a hold.
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A downloadable audiobook title I want is checked out, can I place a hold?

266 views   Last updated on Jul 13, 2015    Audiobooks

Yes. If a downloadable audiobook title is checked out, you can request to be notified when it becomes available. You can place up to 3 titles on hold at a time.
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Who do I contact if I need tech support help for a downloadable audiobook?

253 views   Last updated on Jul 29, 2015    Audiobooks Tech Help

If you cant find the answer you need on the OverDrive Help webpage, click on the Need Help? Ask Us Now! button on the Ford Library website to chat with one of our Librarians.
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