Ford Library Searchable FAQ

Do I need to use the Fuqua VPN to access a Library database?

1486 views Last updated on Jul 27, 2015 Databases Tech Help

In most cases, no. A Duke or Fuqua VPN client connection may be needed to access a resource that is experiencing problems with our proxy server IP authentication.

Should I use my Duke NetID and password on the login page of a database site?

1427 views Last updated on Jul 02, 2015 Databases Tech Help

No. Your Duke NetID and password should only be entered on a Duke Net ID login screen - this screen, so don't enter them if you arrive at a login page on the database website itself. If this happens, contact us at reference-librarians@fuqua.duke.edu.

What do I do if I can't connect to a database, or get an error message?

1314 views Last updated on Jul 27, 2015 Databases Tech Help

Please let us know about your problem via eMail or visit our Database Help page. Please include the following in your message:

1. Your location (on-campus or off-campus?)
2. The name of the database
3. The name of the web browser you're using (Firefox, MSIE, Opera...)
4. A screenshot of any error message you receive

Be as complete as possible in describing the problem. Giving us as much detail as possible in your first message may help us solve your problem more efficiently.

Do I need a separate password to use a web research database?

1247 views Last updated on Dec 14, 2015 Databases Tech Help

As long as you connect from our database page, your connection to most databases is routed through the Duke Libraries Proxy Server. The proxy server will prompt you for your Duke Net ID and password and then connect you to the database without the need for any additional login.

Do I need a library card to use the Ford Library?

980 views Last updated on Jul 12, 2017 Alumni Resources About Us

Any current Duke student, faculty or staff member can use their Duke ID card to check out materials from Ford Library. Current students, staff, and faculty from NC State, UNC-CH, and NCCU may use their official university ID cards to check out materials. 1st time borrowers from these schools should visit the Library during business hours so that their information can be entered into the Library Circulation System. Fuqua alumni can access library items for up to 1 year after graduation free of charge. This must be added manually so Fuqua alums must visit the library during business hours for their accounts to be updated to Fuqua alumni status. After 1 year post graduation there may be fees involved in continued borrowing. Ask for details at the Ford Library Circulation Desk.

Who can borrow a downloadable audiobook and for how long?

961 views Last updated on Jul 29, 2015 Audiobooks

Anyone with a Duke NetID can borrow from Duke's OverDrive collection. Titles automatically expire after 21 days.

How do I borrow a Kindle?

937 views Last updated on Jul 30, 2015 Kindle

You can request a Kindle by asking at the Ford Library circulation desk, or you can place a request to borrow one through the catalog. Ford Kindles may only be picked up or returned to the Ford Library circulation desk.

Who do I contact if I need tech support help with a library Kindle?

918 views Last updated on Jul 02, 2015 Kindle

Email us at library-ebooks@fuqua.duke.edu or call 919-660-7875.

Are there late fees for online audiobook or eBook titles?

875 views Last updated on Jul 13, 2015 Audiobooks E-Books

No. There are no overdue fines or late fees because OverDrive audiobook and eBook titles automatically expire from your account at the end of the lending period.

Is there a limit to how many OverDrive titles I can check out at one time?

864 views Last updated on Jul 29, 2015 Audiobooks E-Books

Yes. You can check out up to 3 OverDrive eBooks or audiobooks at one time.

What Library databases and services are available to Fuqua alumni?

860 views Last updated on Jul 02, 2015 Alumni Resources

Two groups of databases are available to Fuqua Alumni. Life-Long Learning-focused databases and Work-focused databases are listed on the Fuqua Alumni site. Library services for alumni are also on that site.

I downloaded an .ODM file. Is this the audiobook?

859 views Last updated on Jul 02, 2015 Audiobooks Tech Help

The .ODM file is not the audiobook; it is a file that should prompt a download of the audiobook file. Once you have downloaded the OverDrive Media Console to your computer, right click on the .ODM file and select Open with OverDrive Media Console. This should prompt OverDrive to open, and your audiobook to download. If you are still having trouble, contact us via Ask a Librarian.

Search Our FAQ

Do I need to use the Fuqua VPN to access a Library database?

Should I use my Duke NetID and password on the login page of a database site?

What do I do if I can't connect to a database, or get an error message?

Do I need a separate password to use a web research database?

Do I need a library card to use the Ford Library?

Who can borrow a downloadable audiobook and for how long?

How do I borrow a Kindle?

Who do I contact if I need tech support help with a library Kindle?

Are there late fees for online audiobook or eBook titles?

Is there a limit to how many OverDrive titles I can check out at one time?

What Library databases and services are available to Fuqua alumni?

I downloaded an .ODM file. Is this the audiobook?

How do I borrow a downloadable audiobook?

A downloadable audiobook title I want is checked out, can I place a hold?

Can I request that Duke purchase a new OverDrive audiobook title?

What are Ford Library's hours of operation?

Can I download other e-books onto a Ford Library Kindle?

Who can borrow a library Kindle and for how long?

Who do I contact if I need tech support help for a downloadable audiobook?

An eBook I want to borrow is checked out. Can I place a hold on it?

Ask us by e-mail